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Avoid potential disruption to your supply chain

04/03/2021

As part of Department of Health and Social Care’s (DHSC’s) plans and preparations ahead of the end of the transition period on 31 December 2020, I am writing to you with details of the National Supply Disruption Response (NSDR) and what actions suppliers should take in the event of supply disruption. It’s important to remember that a Free Trade Agreement does not remove any of the requirements to act now to prepare for new customs and border processes. The Department will continue to work closely with the devolved administrations, Crown Dependencies, NHS England and NHS Improvement, the MHRA and all operators in the supply chain to prevent and manage shortages and minimise the risks to patients.

The NSDR processes will monitor the supply situation and co-ordinate actions to address supply disruption incidents that occur with immediate effect, where normal procedures and mitigations are unable to provide a resolution. To support traders further, we have produced a set of more detailed guidance and held a series of webinars. This guidance and all previous webinars are available via our DHSC eXchange platform.

Actions in the event of disruption to supply arrangements 
The following table identifies actions you should take if you experience disruption to your supply arrangements for products or services. The overall NSDR system incorporates existing reporting mechanisms, with an additional NSDR call centre to be used as outlined below. If an issue arises and it is unclear who to contact in those circumstances, please contact the NSDR call centre who will be able to advise. Medicine suppliers have a statutory duty to provide early notification of supply disruption to the Department and should contact the Medicines Supply Team.

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